Frequently asked questions

UPI, credit and debit cards, net banking, and Cash on Delivery. Card and UPI payments are handled by our payment gateway — we never see or store your card details.

Yes, across most serviceable PIN codes. You can check availability at checkout by entering your PIN code before paying.

Yes, as long as it has not been dispatched. Call or WhatsApp us with your order number and we will cancel or amend it. Once a parcel is handed to the courier it has to be returned rather than cancelled.

Yes. A tax invoice is emailed with every order confirmation. If you need it billed to a company GSTIN, add the number in the order notes at checkout.

Please do — the shop is in Shivjot Market, Kharar. Everything on this site is stocked there, and staff can talk you through the options in person.

We buy direct from brands and their authorised importers, never from grey-market wholesalers. Every tub arrives sealed with the importer's sticker and a batch number you can verify against the brand's own records.

The brands we stock test each batch at NABL-accredited labs. We can share the report for the batch you received — quote the batch number printed under the lid.

We do not dispatch anything with less than six months to expiry. If stock is close to that window it is marked clearly on the product page and discounted, never quietly shipped.

Concentrate is the value option and suits most people. Isolate is filtered further, so it is lower in lactose and carbs — worth it if concentrate upsets your stomach or you are cutting. Ask us on WhatsApp if you want a recommendation for your training.

Most restocks land within two weeks. Message us with the product and flavour and we will tell you the expected date, or hold one for you when it arrives.

Two to four working days for most of India. Kharar, Mohali and Chandigarh are usually next day, and local orders placed before noon can often be delivered the same evening.

Standard delivery is free on orders above ₹2,000. Below that a flat shipping fee applies, shown in your cart before you pay.

You get a tracking link by SMS and email as soon as the parcel is handed to the courier. If the link has not arrived within 48 hours of ordering, message us.

Yes. Choose store pickup at checkout and we will message you when it is ready — usually within a couple of hours during opening times.

Seven days from delivery for unopened, sealed items in their original packaging. Because these are consumables, a seal that has been broken cannot be returned unless the product is faulty or incorrect.

Message us within 48 hours with photos of the parcel and the item. We will arrange a replacement or a full refund including delivery, and we will collect the wrong item at our cost.

Refunds are issued within two working days of us receiving the return, and reach your account in five to seven working days depending on your bank. COD orders are refunded by UPI or bank transfer.

Not once it is opened — food safety rules do not allow us to resell it. Buy a single-serving sachet first if you are unsure; we stock them for most of our protein range.