Shipping Policy

Where we deliver

We deliver across India to serviceable pincodes. You can check whether we deliver to your area by entering your pincode at checkout. We currently ship within India only.

Order processing and dispatch

Orders are usually processed and dispatched within 1–2 business days of a confirmed payment. Orders placed on Sundays or public holidays are processed on the next working day. During sales, festivals, or unusually high demand, dispatch may take a little longer, and we will keep you updated.

Delivery timelines

Once dispatched, typical delivery times are:

• Metro cities: 2–4 business days.
• Other cities and towns: 4–7 business days.
• Remote or hard-to-reach areas: 7–10 business days.

Shipping charges

Delivery is free on all orders above ₹2,000. Orders below that value carry a flat shipping fee, which is shown clearly at checkout before you pay. Any Cash on Delivery handling fee, where applicable, is also shown at checkout.

Tracking your order

When your order is dispatched we send a tracking link over WhatsApp, SMS, or email. You can also see the latest status in your account under Orders. Please allow a few hours after dispatch for the tracking to start updating.

Sealed, tamper-evident packaging

Every parcel leaves our warehouse sealed with tamper-evident packaging, and each product inside carries the manufacturer's factory seal. This is your guarantee that the product is genuine and untouched.

Please inspect the parcel at the time of delivery. This step matters: our Return and Refund policies depend on the seal being intact, and on the parcel-opening video described below.

• Do not accept a parcel whose outer packaging is torn, open, wet, crushed, or shows a broken tamper seal — refuse it at the door and tell us the same day.
• If you accept the parcel, record a single, continuous video as you open it (see the Return Policy). This is required for any damage, wrong-item, or missing-item claim.
• Keep the courier packaging, all packing material, and the invoice until you are sure you are keeping the order.

Delivery attempts and failed delivery

Our courier partners normally make up to three delivery attempts. If delivery fails because the address is incomplete or wrong, nobody is available to receive it, or a Cash on Delivery parcel is refused, the parcel is returned to us. In that case, prepaid orders are refunded after deducting the actual to-and-fro shipping cost, and repeated refusals of Cash on Delivery orders may lead to prepayment being required in future.

Delays outside our control

Delivery estimates are indicative, not guaranteed. Weather, strikes, regional restrictions, courier backlogs, or other events beyond our control can cause delays. We will do our best to keep you informed, but we are not liable for delays caused by such circumstances.

Correct address is your responsibility

Please make sure your delivery address and phone number are complete and correct. We are not responsible for a delivery that fails or is delayed because of an incorrect or incomplete address. Once an order is dispatched, the delivery address usually cannot be changed.

If your parcel arrives damaged

If the outer parcel looks damaged, tampered, or opened on arrival, refuse to accept it and inform us the same day. If you have already accepted it, do not use the product — raise a claim under our Return Policy within the stated window, with your unbroken parcel-opening video and clear photos. Claims for transit damage cannot be verified or accepted without that video.

Questions about a shipment

For any delivery question, reach us on the phone, WhatsApp, or email published on our Contact page and in the site footer, with your order number ready.