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Legal
When a refund applies, how it is issued, and how long it takes. Refunds follow an approved claim under our Return Policy and the same compulsory-video rule.
Last updated 28 September 2026
A refund is issued only where a claim has been approved under our Return & Replacement Policy, or where we cancel an order, or where a payment fails or is duplicated. Because supplements are sealed, ingestible goods, they are not refundable simply because you changed your mind or have opened the pack. This keeps the process fair and protects against misuse, while still honouring your rights under the Consumer Protection Act, 2019.
Where a refund arises from a damage, wrong-item, missing-item, or broken-seal claim, it is subject to the same compulsory, continuous parcel-opening video and intact-seal requirements set out in our Return Policy. A refund for such a claim cannot be approved without a valid opening video that matches the order we packed.
Approved refunds are made to the original payment method used for the order. For Cash on Delivery orders, we collect your bank or UPI details securely and refund there. Once we approve a refund, we initiate it within 2–3 business days; it then typically reflects in your account within 5–7 business days, depending on your bank or payment provider.
Where only part of an order is eligible — for example, one damaged item in a multi-item order, or a missing free gift — we refund or replace only the affected portion. If a promotional threshold (such as free delivery or a free gift) was met only because of a returned item, the corresponding benefit is adjusted from the refund.
If a payment fails but you were charged, or you were charged twice for one order, it is usually reversed automatically by your bank or the payment provider within a few business days. If it is not, contact us with your order number and the transaction reference and we will trace it and refund any amount wrongly collected.
You can cancel an order any time before it is dispatched for a full refund. Once an order has been dispatched it cannot be cancelled, and it is then handled under the Return & Replacement Policy. To cancel, contact us quickly with your order number.
The value of a coupon or promotional discount is not refunded in cash. If a returned or cancelled order included a free gift or offer item, that item must be returned as well, or its value is deducted from the refund. We do not offer retrospective price adjustments if an item's price changes after your purchase.
For any refund question, or to reach our Grievance Officer, use the phone, WhatsApp, or email on our Contact page and in the site footer, with your order number ready. We aim to acknowledge every request within 48 hours.